💡 Common Causes
① Automatic renewal of a Zaiko subscription
Zaiko Connect: ¥3,000 (or ¥2,900) every 6 months
Zaiko Premium: ¥600 per month
Subscription by a specific organization or organizer: monthly (fee varies by organizer)
If this applies, please check your subscription status from your account settings.
② Purchase or subscription made from a different account
If you have multiple Zaiko accounts using different email addresses or social media logins, a purchase or subscription may have been made from a different account.
If you think you may have created another account with a different email address or social media login (e.g. Sign in with Apple), please follow these steps:
Log out of your current account
Log in again with a different email address or social media account (Google, Apple, etc.)
Check your subscription status from your account settings
③ A family member or third party may have used your card
A family member or third party may have used your credit card.
Please refer to the following article for steps on how to check:
🧾 If none of the above apply
For cases ① and ②, please provide the information below in the chat and let us know that you would like to speak with a human support agent.
If you have a ticket purchase history:
Name of purchaser
Date of birth
Email address(es) you may have registered with
Event name
Order code (18-character code starting with letters)
Cardholder name (as it appears on the card, in Roman letters)
Card brand (Visa, Mastercard, JCB, etc.)
Last 4 digits of the credit card
If you have no ticket purchase history:
A photo of your credit card statement showing the charge (only the section showing the transaction details)
Cardholder name (as it appears on the card, in Roman letters)
Card brand (Visa, Mastercard, JCB, etc.)
Last 4 digits of the credit card
Charged amount
Date and time of the charge