⚠️ Refunds and changes are not available for reasons other than event postponement or cancellation.
Streaming event tickets cannot be transferred. Please be aware of this before purchasing.
Refund request due to personal reasons
Refunds are not available for personal circumstances such as schedule changes or cancellations.
Refund request due to viewing environment issues
Refunds are not available for issues related to the customer’s internet connection or viewing environment.
Please check the recommended environment and run a viewing test before watching a stream.
If your environment does not meet the requirements, playback may not function correctly.
👉 How to watch a livestream (recommended environment)
👉 How to run a viewing test
Refund request due to duplicate purchase
Refunds are not available even if you accidentally purchased the same ticket twice.
Please check your purchased tickets before completing a purchase.
If the event is postponed or cancelled
The event organizer will send details regarding refunds by email. Until an announcement is made, we are limited in what we can share.
Please refer to the article below for details on the refund process.
👉 Refunds for cancelled or postponed events