We understand that it can be concerning if you haven’t received any updates from ZAIKO regarding a canceled or postponed event.
We sincerely apologize for the inconvenience.
🎫 Main reasons why you may not have received a notice
ZAIKO handles refunds and postponement procedures based on official instructions from the event organizer.
If you haven’t received any notice, one of the following situations may apply:
① The organizer has not yet sent an official notice to ZAIKO
In some cases, the organizer may still be handling the situation independently, or formal instructions have not yet been issued to ZAIKO.
In such cases, ZAIKO cannot begin refund processing or send out related announcements.
→ Please check the organizer’s official website or social media for the latest updates.
② A notice was already sent by ZAIKO but was not received
In rare cases, emails from ZAIKO may not reach you due to one of the following reasons:
Incorrectly registered email address
The email was filtered into the spam/junk folder
“@zaiko.io” domain is blocked in your email settings
Automatic filtering by your carrier email service
If the event is already undergoing refund or postponement processing, details may also be displayed on your Purchased Tickets.
Please check that page as well.
💬 If you still cannot confirm after checking the above
Please contact chat support and provide the event name and the date of the cancellation or postponement announcement.
At that time, please also mention that you would like a human support representative to review your case.
(Example: “I would like to speak with a human support representative.”)
📌 Note
ZAIKO is a ticketing platform.
The final decision regarding refunds, rescheduling, or other actions lies with the event organizer.
ZAIKO will only send notices or process refunds after receiving official instructions from the organizer.