If you notice a charge you don’t recognize, the following may be possible reasons:
💡 Common reasons
① Auto-renewal of Zaiko Connect or Zaiko Premium
Zaiko Connect: ¥2,900 / ¥3,000 per 6 months
Zaiko Premium: ¥600 per month
You can check your subscription status from your account settings page.
② A family member or friend may have used your card
Please check with anyone who might have access to your card information.
③ Another account was used for the purchase or subscription
If you have multiple email addresses or social login accounts,
it’s possible that another account was used. Please check other logins as well.
🧾 If none of the above apply
To help identify the transaction, please prepare the following details:
If you have previously purchased tickets via Zaiko:
Purchaser name
Date of birth
Event name
Order code (18 characters, starting with a letter)
Credit card holder name, brand, and last 4 digits
If you have never purchased via Zaiko:
A photo of your credit card statement (only the part showing the charge)
Cardholder name
Card brand (Visa, Mastercard, etc.)
Last 4 digits of the card number
Expiration date (MM / YY)
Charge amount and date
💬 Next step
Please enter the above information in the chat and write:
“I’d like to request verification by a human support agent.”