At the AKB48 Ticket Center, you do not always need to use your Group ID to log in.
First, please try logging in with your registered email address and password.
After logging in, you can check your AKB48 Group ID on the Account Settings page.
If you have forgotten your password, please reset it from the Login page.
Note: You cannot reset your password while logged in. Please log out before starting the procedure.If you have multiple email addresses, it is possible that a different one was used when creating your account. For example, the account linked to a fan club (such as Hashira no Kai or Eizo Soko) may have been created under another address. Please try logging in with any other addresses you may have used.
Important notes
If your account is a regular Zaiko account, it is not an AKB48 Group ID.
In this case, you will not be able to apply for fan clubs, tickets, or use the official shop.You can check this on the Account Settings page:
Displayed as “User ID / AKB48 Group ID” → This is an AKB48 Group ID.
Displayed as “User ID” only → This is a regular Zaiko account.
If you need to switch to an AKB48 Group ID
If your account needs to be switched to an AKB48 Group ID, please ask to be connected to the human support team.
When doing so, please provide the following details so that support can assist you smoothly:
Your registered name
Your registered email address
(If applicable) The fan club you are using